Notification Rules

Notification Rules give users the flexibility to be alerted via different channels when configured conditions are met. With Notification Rules you can configure:

  • Time based conditions to match
  • Time between notification channels
  • Repeat notification cycles

Notification Rules are available on our Pro pricing plan. To get setup, make sure to follow the integration guide.

Example - Phone Notifications After Business Hours

Consider the following real-world example:

  1. A user would like to be notified via Slack during business hours and have this cycle repeat up to 2 more times, until acknowledged.
  2. During any other time (ex: while sleeping), they should be notified via SMS, then 1 minute later receive a voice notification. This cycle should repeat up to 2 more times, until acknowledged.

To configure notification rules:

  1. Click your name in the upper right-hand corner. Then click Profile. Click Profile Link
  2. Click the cogs icon in the upper right-hand corner of the Notification Settings section. Click Notification Rules Cogs
  3. Click the Add Rule link, to add rules. Configure them to your needs. Configure Notification Rules
  4. Click Save.