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Slack Channel Stakeholder Notifications

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Recently, while working with a customer, I saw a really cool use of PagerTree’s Stakeholder Notifications to send messages into a Slack channel. They did this by using the Slack’s Email to Slack integration along with PagerTree’s Stakeholder notifications. Today I’d like to share with you how they did it.

Prerequisites

To get started, you’ll need several things.

  1. A PagerTree subscription with the elite plan.
  2. A Slack account with a premium plan.

Create a Stakeholder Channel

From your Slack workspace:

  1. In the left hand menu, click the + button, next to the Channels. Click the + button
  2. In the Create a channel form, let’s add the name of the group to be stakeholders, then click the Create Channel button. Create the stakeholder channel

Create the Slack Email Integration

  1. In your browser, navigate to the Slack Email Integration.
  2. Click the Install Button. Create the Install Slack Email Integration Button
  3. Select the #stakeholders channel we just created above, then click Add Email Integration Configure the email integration
  4. Copy the email address that slack provides you.
  5. Click Save Integration Copy the Slack Email

Configure PagerTree

  1. Enable Advanced Mode
  2. From the action button, click the Create Stakeholder button. Create Stakeholder Button
  3. Provide the following:
    • Name - The name of the Stakeholders (ex: “Notify Slack”)
    • Emails -Paste the Slack email you copied
    • Events - Select the events that this should trigger on
  4. Click Save button. Create Stakeholder Form
  5. Navigate to the team page you would like to edit.
  6. Double click the area next to Stakeholders. Double Click Stakeholders
  7. Select the Stakeholder you just created.
  8. Click the Save button.

🚀 Now test it out by manually creating an incident in PagerTree. You should see Slack shows a notification in the #stakeholder channel.

Slack stakeholder channel communication

I hope you found this useful, and can use it to keep stakeholders informed during ongoing incidents.

–Austin

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