Jira Server Integration Guide

Jira Server Integration

Jira Server is an application that helps agile teams plan, track, and release great software.

How Jira Server users benefit from PagerTree

Jira Server creates issues. PagerTree acts as the dispatcher for these issues, determining the right people to notify based on on-call schedules. PagerTree notifies them via email, sms, voice, and/or push notifications until the incident is acknowledged or closed.

Functionality of Integration

The Jira Server integration is one-way, meaning:

  • When an issue in Jira Server is created, an incident is created in PagerTree automatically.

Tutorial Overview

In this integration tutorial we will show you how to send issues from Jira Server into PagerTree. The estimated time for this integration is 5 minutes. We assume that you already have a PagerTree and Jira Server account/server setup.

In PagerTree

  1. From the navigation menu, click the “+ Integration” button. Click Plus Integration Button
  2. In the “Create Integration” box, fill out the following:
    1. Name of the Integration,
    2. Select the Integration Type to Jira (Server)
    3. Select an appropriate urgency for when this integration is triggered
    4. Select the team this incident will be assigned to Click Create
  3. Click “Create”
  4. Copy the Endpoint URL Copy Endpoint URL

In Jira Server

  1. Navigate to the Jira administration console under the main menu: Jira Software -> Settings -> System -> Advanced -> Webhooks. If you know your server url, webhooks can be found at the following path: <Jira Server URL>/plugins/servlet/webhooks Jira Webhooks Navigation
  2. In the upper right hand corner, click the Create a Webhook button. Click Create Webhook Button
  3. On the create webhook form, fill out the following:
    1. Name - An appropriate name (ex: “PagerTree Webhook Listener”)
    2. UrlPaste the PagerTree Endpoint URL you copied earlier
    3. Issue Related events
      1. Check Issue Created Create Webhook Form
  4. Click “Save” button. Save button

You have successfully completed the Jira Server Integration. Now when a Jira Server issue is created, PagerTree will create an incident and route it to the correct team member that is on-call. If you have any questions please contact support@pagertree.com