Pingdom Integration Guide

Pingdom Integration

Pingdom is a service that tracks the uptime, downtime, and performance of websites.

How Pingdom users benefit from PagerTree

Pingdom triggers user defined alerts by monitoring website uptime, downtime, and performance. PagerTree acts as the dispatcher for these alerts, determining the right people to notify based on on-call schedules. PagerTree notifies them via email, sms, voice, and/or push notifications until the incident is acknowledged or closed.

Functionality of Integration

The Pingdom integration is one-way, meaning:

  • When an incident is created (previous_state == "UP" && current_state == "DOWN") in Pingdom, an incident is created in PagerTree automatically.
  • When a incident is resolved (previous_state == "DOWN" && current_state == "UP") in Pingdom, the incident is resolved in PagerTree automatically.

Tutorial Overview

In this integration tutorial we will show you how to send incidents from Pingdom into PagerTree. The estimated time for this integration is 5 minutes. We assume that you already have a PagerTree and Pingdom account setup. It is also assumed you have created at least 1 Pingdom check. If you need more information on how to create a new Pingdom check, please see Pingdom’s documentation.

In PagerTree

  1. Click the team you wish to add the integration to. Select Team
  2. On the team page, click the “Integrations” tab. Click Integrations Tab
  3. On the “Integrations” tab, click the “+ Integration” button. Click Plus Integration Button
  4. In the “Create Integration” box, fill out the following:
    1. Name of the Integration,
    2. Select the Integration Type to Pingdom
    3. Select an appropriate urgency for when this integration is triggered
    4. Select the team member the incident will be created by (example: manager or team lead)
    5. Select the team this incident will be assigned to Click Create
  5. Click “Create”
  6. Copy the WebHook URL Copy Webhook URL

In Pingdom

  1. Click Menu -> Integrations -> Integrations Click Menu -> Integrations -> Integrations
  2. On the Integrations Page click “Add Integration” Click Add Integration
  3. In the Add Alert box
    1. Select Type “Webhook”
    2. Name the integration appropriately (ex: PagerTree Integration)
    3. Paste the PagerTree WebHook URL you copied for URL
    4. Ensure the Active checkbox is checked
  4. Click “Save integration” Click Save Integration
  5. Navigate to a check and click “Edit”
  6. Scroll to the bottom of the “Edit Check” dialog and ensure the integration checkbox next to your new integration is checked Edit Check
  7. Click “Modify check”

You have successfully completed the Pingdom Integration. Now when Pingdom creates an incident, PagerTree will create an incident and route it to the correct team member that is on-call. If you have any questions please contact support@pagertree.com