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Notifications

Notifications represent a message that is sent to a user via a channel (push, email, sms, voice or slack). Notifications are generated by PagerTree alerts, broadcasts, pages, and the PagerTree system. Notifications cannot be manually created.

SMS and Voice Phone Numbers

PagerTree uses the following numbers for sending sms and voice notifications:

  • +1 (817) 592-8301
  • +1 (817) 539-6888
  • +1 (817) 592-6665

Download the PagerTree vCard

Notification Details

Each notification can be traced to a source. Details of a notification can be found on the notification page. To find these details click on any notification id (ex: Alert page, notifications tab).

Alert Notifications Tab

On the notification page you’ll see severall key peices of information.

  1. To/From - The To/From address this notification was sent to
  2. Channel - Push, Email, SMS, Voice, Slack
  3. Provider - The provider PagerTree used to send this notification
  4. Status - The PagerTree Status of the notification
  5. Provider Status - The provider status of the notification
  6. User - The user this was sent to
  7. Souce - The source that generated this notification
  8. Sent/Delivered - The date this was sent / delivered

Notification Key Info

Applicable Notification Channels

The voice channel is only applicable to alert messages that are generated by the alert workflow. All other channels are applicable for other notifications.

Alert Type PushEmailSMSVoiceSlack
Alert
Alert Acknowledged
Alert Rejected
Alert Resolved
Alert Timeout
Alert Dropped
Broadcast
Direct Page
Stakeholder
Going On-Call

Notification Persistence

Note Notification Persistence only works for app version 1.0.9 or greater and requires the Pro or Elite pricing plan.

On the PagerTree mobile app you can select an urgency threshold to trigger persistent notification (consistently rings). Below we show a support matrix for our app versions and platform.

  Android iPhone
<= 1.0.8 Works on some models playing repeating sound every 1s. Dependant on make, model and Android OS version Not supported
>= 1.0.9 Repeat every 30s up to 90m Repeat every 30s up to 90m

Enable Persistent Notifications

  1. Click your name in the upper left-hand corner to go to your preferences page. Click Preferences Link
  2. In the bottom left of the settings tab, select the urgency to which you would like alerts to be persistent. Notification Persistent Setting

Custom Sounds

Note Notification sounds work differently between Android and iPhone and requires the Pro or Elite pricing plan.

On the PagerTree mobile app you can select different notification sounds to play for notifications. Below we show a support matrix for our app versions and platform.

  Android iPhone
<= 1.0.8 Works on some models playing selected GUI sound. Dependant on make, model and Android OS version Works on all models playing selected GUI sound
>= 1.0.9 Must be configured via alert channels. See custom sounds on Android below Works on all models playing selected GUI sound

Enable Custom Sounds

  1. Click your name in the upper left-hand corner to go to your preferences page. Click Preferences Link
  2. In the bottom center of the settings tab, select the sound to which you would like PagerTree to use when notifying you. Custom Setting

Custom Sounds on Android

On Android customizing the notification sound can be done by going to the notification preferences and customizing the sound for the alert channel.

  1. Tap Settings Tap Settings
  2. Tap Notifications Tap Notifications
  3. Tap the PagerTree App Tap PagerTree App
  4. Tap the Alert Channel that needs to be customized Tap the Alert Channel we want to configure
  5. Click the Sound section and select a sound Select the Sound

Custom Sound Files for Android

If you would like to download any of our sounds for installation, you can find them here:

Bypass Do Not Disturb

Bypassing do not disturb is a powerful feature to receive push, sms, and voice notifciations even when your phone has do not disturb mode turned on.

Download the PagerTree vCard

Download the PagerTree vCard to create a phone contact for PagerTree, then follow the instructions below for Android or iPhone

Android

Android Contact

  1. Star the PagerTree Contact
    1. Open the Contacts App
    2. Tap the PagerTree contact
    3. Star the PagerTree contact Tap Settings
  2. Enable Starred Contacts to Bypass DnD
    1. Tap Settings Tap Settings
    2. Tap Notifications Tap Notifications
    3. Tap Do not disturb Tap Do not disturb
    4. Tap Allow exceptions Tap Allow exceptions
    5. For Calls from and Messages from select Favorite contacts only Select allow Calls and Messages from favorite contacts only

Android App

  1. Tap Settings Tap Settings
  2. Tap Notifications Tap Notifications
  3. Tap the PagerTree App Tap PagerTree App
  4. Tap the Alert Channel that needs to be customized Tap the Alert Channel we want to configure
  5. Toggle the Ignore Do not disturb setting to on Toggle DnD to On

iPhone

iPhone Contact

  1. Download the PagerTree vCard.
  2. Launch the contacts app, find the PagerTree contact, and tap Edit. Edit Contact
  3. Scroll down until you see entries for Ringtone and Text Tone. Emergency bypass, can be set for each. Tap either Ringtone or Text Tone. Select Rintone or Text Tone
  4. At the top of menu there is the Emergency Bypass option. Toggle it on for each desired method of contact. Enable Bypass

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