Stakeholders

Stakeholders are groups of people who have interest in alerts, but might not necessarily need to be in an on-call rotation. Stakeholders could be executives, product managers, or anyone who might be impacted by an alert in question.

Management

Create A Stakeholder

1. Enable Advanced Mode
2. Navigate to the Stakeholders page.
3. In the upper right hand corner, click the Create Stakeholder button.
4. Provide the following:
   • Name - The name of the Stakeholders (ex: “Business Executives”)
   • Users - Any users that are a part of Stakeholder group
   • Emails - Any email addresses to be notified that are not users
   • Event
     • Assigned - Fired when an alert is assigned to a team
     • Acknowledged - Fired when an alert is acknowledged
     • Resolved - Fired when an alert is resolved
     • Dropped - Fired when an alert is dropped
5. Click Save button.

Update A Stakeholder

1. Navigate to the stakeholder page you would like to edit.
2. Next to any of the fields double click to edit or just toggle the swtich.

Delete A Stakeholder

1. Navigate to the Stakeholders page.
2. Click the trashcan button next to the stakeholder you wish to delete.
3. Click the Yes button to confirm you would actually like to delete this stakeholder.

Attach Stakeholders

Stakeholders can be added to alerts by attaching them to teams or routers.

• Attach Stakeholder to Team - attached to all alerts routed to a team
• Attach Stakeholder Dynamically With Routers - dynamically attached to alerts based on conditions

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