Overview

Stakeholders are groups of people who have interest in alerts, but might not necessarily need to be in an on-call rotation. Stakeholders could be executives, product managers, or anyone who might be impacted by an alert in question.

Management

Note: All stakeholder actions require Administrator permissions and the Elite pricing plan.

Create A Stakeholder

  1. Enable Advanced Mode
  2. From the action button, click the Create Stakeholder button. Create Stakeholder Button
  3. Provide the following:
    • Name - The name of the Stakeholders (ex: “Business Executives”)
    • Users - Any users that are a part of Stakeholder group
    • Emails - Any email addresses to be notified that are not users
    • Event
      • Assigned - Fired when an alert is assigned to a team
      • Acknowledged - Fired when an alert is acknowledged
      • Resolved - Fired when an alert is resolved
      • Dropped - Fired when an alert is dropped
  4. Click Save button. Create Stakeholder Form

Update A Stakeholder

  1. Navigate to the stakeholder page you would like to edit.
  2. Next to any of the fields double click to edit or just toggle the swtich. Modify Stakeholder Attributes

Delete A Stakeholder

  1. Navigate to the Stakeholders page.
  2. Click the trashcan button next to the stakeholder you wish to delete. Click Trashcan Button
  3. Click the Yes button to confirm you would actually like to delete this stakeholder. Confirm Delete

Attach Stakeholders

Stakeholders can be added to alerts by attaching them to teams or routers.