Notification Limits

Should I Worry About Notification Limits?

If your users are in the United States, no. If your users are in other countries, check the prices section (see below) and calculate to see what this might look like for you.

There are also daily send limits per user and per account. Normal on-call usage stays well below them.

Understanding Your Limits

You can use up to 50% of your subscription price in notifications. They can be in any combination of SMS, Voice, Email, Push, WhatsApp or Slack so as long as not to exceed 50% of your subscription price. Your balance will reset at the end of your billing cycle.

Prices from our providers are not immediate, and we make assumptions about the cost of the notification (see below). When our provider finalizes pricing, we adjust the notification price and your balance accordingly. We bill your account at cost.

If you exceed 85% of your notification limits, you'll automatically get an email asking you to turn on auto-recharge. If you turn on auto-recharge, your card on file will be automatically charged for your notification balance when you reach 100% of your notification limits.

If you do not enable auto-recharge at 100% of your notification limits, you will stop receiving SMS, Voice and WhatsApp notifications, but we will try to send notifications to push, email, and Slack channels to avoid service disruption. If, at any point after 100% usage, you decide to turn on auto-recharge, you will automatically be billed for your notification balance.

Until our providers finalize their prices, these are the assumed notification costs (all in USD):

Tip: If your users utilize SMS in countries with high cost of SMS, consider using WhatsApp notifications as an equivalent cost effective alternative.

An Example

You are currently subscribed to our Pro plan ($15/user/month) with 5 users. Your total subscription price is $75/month.

50% of your subscription price is $37.50. That means you can use $37.50 in notification costs.

For US phone numbers, the finalized price per SMS notification is $0.0075 and $0.013 per Voice notification. Meaning:

• $37.50 / $0.0075 = 5,000 SMS notifications per month or
• $37.50 / $0.013 = 2,884 Voice notifications per month or
• any combination of SMS + Voice + Email, so as long as not to exceed $37.50 per month

Our Providers and Prices

Daily Send Limits

To protect phone carriers and keep delivery reliable for every customer, PagerTree also limits how many notifications can be sent each day on each channel. These limits are separate from your notification credits above. Even with credits remaining or auto-recharge turned on, a notification won't be sent once a daily limit is reached.

There are two daily limits for each channel:

• Per user: the number of notifications a single person can receive in a day. This counts every notification sent to them, across all PagerTree accounts they belong to.
• Per account: the total number of notifications your whole account can send in a day.

Limits reset every day at midnight UTC.

When a limit is reached, further notifications on that channel fail until the next reset, and the notification's log shows "Daily limit reached". Other channels keep working. For example, if a user reaches their SMS limit, they still receive push, email, and Slack notifications.

If your team regularly needs more than these limits, contact support and we can raise them for your account or for specific users.