OpsGenie shuts down in 2027. Move to PagerTree—reliable, affordable incident management. Try the 14-day free trial!
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The incident management landscape is shifting, and for OpsGenie users, change is on the horizon. Atlassian recently announced that OpsGenie, a staple in on-call and alerting solutions, will no longer be available for new purchases after June 4, 2025, with full support ending on April 5, 2027. This news has left many teams scrambling to find a reliable alternative that ensures seamless incident response without breaking the bank. If you’re an OpsGenie user, now is the time to evaluate your options—and PagerTree stands out as the smartest choice to future-proof your operations.
In this article, we’ll break down the OpsGenie shutdown, explore why it’s happening, and show you why PagerTree is the ideal replacement for modern teams. Let’s dive in.
Atlassian acquired OpsGenie in 2018, integrating it into their ecosystem alongside tools like Jira and Confluence. For years, it’s been a go-to for DevOps and IT teams needing robust alerting and on-call management. However, Atlassian’s recent announcement signals a strategic pivot. They’re folding OpsGenie’s capabilities into Jira Service Management and Compass, aiming to streamline their offerings. While existing users have until April 2027 to migrate, the clock is ticking—no new OpsGenie instances will be sold after mid-2025.
This isn’t just a product sunset; it’s a wake-up call. OpsGenie’s reliability has been questioned before—remember the 14-day outage in April 2022? That kind of downtime is unacceptable for a tool meant to keep services always on. With Atlassian prioritizing its broader suite, teams relying on standalone incident management need a solution that’s dependable, affordable, and built for the long haul.
Even before the shutdown news, OpsGenie users had reasons to explore alternatives:
Cost Creep: OpsGenie’s pricing starts at $9/user/month, but advanced features like live call routing come with additional fees, pushing costs higher for growing teams.
Reliability Risks: The 2022 outage exposed vulnerabilities in Atlassian’s infrastructure, leaving some users in the lurch for weeks.
Complexity: While feature-rich, OpsGenie’s integration with Atlassian tools can feel clunky for teams not fully embedded in their ecosystem.
With the shutdown looming, these concerns are magnified. Teams need an incident management tool that’s stable, scalable, and won’t leave them stranded during a crisis. Enter PagerTree.
PagerTree is an incident management platform designed to keep your services running smoothly without the headaches of legacy tools. Here’s why it’s the perfect replacement for OpsGenie in 2025:
Unlike OpsGenie’s rocky history, PagerTree boasts a track record of uptime and performance. Built from the ground up for modern teams, it ensures your alerts reach the right people—every time. No two-week outages here.
Starting at just $10/user/month (with a generous free plan for small teams), PagerTree delivers premium features without hidden add-ons. On-call schedules, escalation layers, and multi-channel notifications (think SMS, phone, Slack, and even WhatsApp) are all included—no hidden charges.
PagerTree integrates effortlessly with your existing stack—monitoring tools, CI/CD pipelines, and communication platforms like Slack and Microsoft Teams. Transitioning from OpsGenie? PagerTree’s intuitive setup takes less than 30 minutes, minimizing downtime.
Say goodbye to overly complex workflows. PagerTree’s user-friendly interface makes scheduling on-call rotations a breeze—set up a year’s worth in minutes. Plus, its intelligent alert routing ensures incidents escalate to the right team member quickly.
With OpsGenie phasing out, PagerTree is built to evolve with your needs. Regular updates and responsive support from a dedicated team mean you’re investing in a solution that’s here to stay.
Pricing
$10/user/month, free tier
$9/user/month + add-ons
Reliability
Proven uptime
Past outages (e.g., 2022)
Setup Time
<30 minutes
Steeper learning curve
Notifications
SMS, phone, Slack, WhatsApp
Similar, but some cost extra
End of Life
Actively developed
Shutting down April 2027
The OpsGenie shutdown gives you a clear deadline: June 4, 2025 for new purchases and April 5, 2027 for full end-of-life. But why wait? Migrating to PagerTree now lets you:
Avoid Last-Minute Chaos: Get ahead of the rush as other OpsGenie users scramble closer to 2027.
Test Drive for Free: PagerTree’s generous free plan lets you explore its features risk-free.
Secure Your Operations: Don’t bet on a tool that’s on its way out—switch to a platform designed for longevity.
Ready to make the move? Here’s a quick guide:
Sign Up: Head to https://pagertree.com and create a free account.
Integrate Your Tools: Connect PagerTree to your monitoring and communication platforms in minutes.
Train Your Team: With PagerTree’s simple UI, onboarding takes less time than your morning coffee break.
Go Live: Start routing alerts and managing incidents with confidence.
The OpsGenie shutdown marks the end of an era—but it’s also an opportunity. PagerTree offers a reliable, cost-effective, and modern alternative that empowers your team to respond faster and smarter. Don’t let Atlassian’s pivot disrupt your operations. Take control today.
Ready to ditch OpsGenie for good? Try PagerTree free and see why teams are making the switch in droves. Your incidents deserve the best—give them PagerTree.
