Billing

How Billing Works

• PagerTree charges per user per interval (monthly or yearly) basis.
• The account is charged based on the number of users.
• All billing is prorated, and you only pay for the time the user is in your account.
• Billing administrators can manage billing via the Stripe Billing portal.
• Notification credits are reset monthly (on renewal for monthly subscriptions and the 1st of every month for annual subscriptions).

Accepted Payment Methods

• US Bank Transfer
• All Major Credit Cards
• Wire Transfer (including SWIFT)

Discounts

• We only offer discounts for annual commitments.
• The annual commitment discount is a flat 2 months free off list price.
• We do not offer any other discounts (this includes non-profit).

User Limits

By default, we do not cap the number of users in your account (unless on a pricing plan with user limits).

If you would like to set a cap on the number of users that can be added to your account (to protect from unexpected bills):

1. Navigate to the Account Settings page
2. Scroll to the section titled "General"
3. In the user limit field, input the maximum amount of users you would like to allow in your account.
4. Click Update

After setting a maximum number of users for your account, PagerTree will prevent new users being added or invited to this account if the user count would exceed the configured amount.

Account User Limit Option

Consolidated Billing

Consolidated billing (also called unified billing) lets multiple PagerTree accounts share one subscription, one invoice, and one payment method. It is available on the Enterprise plan.

• One account is the billing account. Other accounts are linked to it.
• Linked accounts share the billing account's plan, so every account in the group gets the same features.
• All charges go to the billing account. The plan, payment method, and invoices are managed from the billing account.
• Seats are counted as the number of distinct users across all accounts in the group. A user who belongs to several of the accounts is billed once.
• Each account keeps its own data, users, admins, and settings. Linking accounts for billing doesn't share anything else between them.
• Notification credits stay per account and are based on each account's own number of users.
• A user limit set on the billing account caps distinct users across the whole group. A linked account can also set its own limit to cap just its own users.

Billing administrators can see the group in the Unified Billing section of the Account Settings page. In the billing account, it lists each linked account and the total number of billable users. In a linked account, it shows which account manages billing.

Setting Up Consolidated Billing

Linking and unlinking accounts is done by our support team. Email us the name of the account that should own billing and the names of the accounts to link to it.

• Accounts on a trial or free plan can be linked right away. If an account has its own paid subscription, we'll cancel it and credit the unused time before linking it.
• An unlinked account is left without a subscription and will need to choose a plan of its own.
• The billing account can't be deleted while it pays for other accounts. Contact support to move their billing first.

Billing Example (Consolidated Billing)

• You have three accounts: IT (10 users), Facilities (6 users), and Security (5 users)
• 4 users belong to both IT and Security
• You are subscribed to a plan that costs ($15/user/month)

Grand Total = (10 + 6 + 5 - 4 shared users) x $15 user/month = 17 users x $15 user/month = $255.00 / month

Notification Limits

You shouldn't have to worry about notification limits if your users are primarily in the US and Canada.

SMS and Voice Notifications can be terribly expensive in some parts of the world. In order to keep our prices low and pass the savings on to you, we impose fair usage limits. Please see the FAQ on notification limits and how to calculate them.

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Hint: If your country has high costs of SMS, consider using WhatsApp messages as an alternative.

Auto Recharge

Auto Recharge is functionality to top up your notification credits in-case your account operates in a high notification cost country. By default the auto-recharge functionality is disabled. Auto recharge is an opt-in feature.

To enable auto recharge:

1. Navigate to the Account Settings page
2. Scroll to the Section titled "Auto Recharge"
3. Check the checkbox on the left of Auto Recharge
   • Auto Recharge Threshold - We will charge your primary payment method on file when your credit amount drops below this amount. (Setting this to 0 could mean some notifications are not sent if there is a problem or delay charging your payment method. We recommend setting this at least $1.00)
   • Auto Recharge Amount - We will charge this amount to your primary payment method on file (minimum $10.00).
4. Click Update.

Auto Recharge Option

You can always disable the auto recharge functionality. If you have questions as to what's being charged to your account, please see the Credit Line Items page.

Billing FAQ

Question	Answer
Can you extend my trial?	Yes, please reach out to our support team.
Can I get an estimate?	Yes, but you you must have already started a free trial with intent to purchase.
Do you charge for users who go on-call?	We charge for the total number of users in your account, whether or not they go on-call.
Can I get a discount because my users aren't always on-call?	No. See previous question.

Billing Examples

Below you will find some very simplified billing examples. All proration is handled by Stripe. PagerTree does not calculate the proration, we only report to Stripe how many users you have in your account after you add or delete a user.

Billing Example #1 (Simple)

• You have 10 users in your account
• You are subscribed to a plan that costs ($15/user/month)

Grand Total = 10 users x $15 user/month = $150.00 / month

Billing Example #2 (Prorated, Scale Up)

• You have 10 users in your account
• You are subscribed to a plan that costs ($15/user/month)
• You add 5 users in the middle of your billing cycle, bringing the total user count to 15 users.

Grand Total = (10 users x $15 user/month x 1.0) + (5 user x $15 user/month x 0.5) = $150/month + $37.50/month = $187.50 / month

Billing Example #3 (Prorated, Scale Down)

• You have 10 users in your account
• You are subscribed to a plan that costs ($15/user/month)
• You remove 5 users in the middle of your billing cycle, bringing the total user count to 5 users.

Grand Total = (10 users x $15 user/month x 0.5) + (5 user x $15 user/month x 0.5) = $75/month + $37.50/month = $112.50 / month

Billing Example #4 (Prorated, Upgrade Plan)

• You have 10 users in your account
• You are subscribed to a plan that costs ($15/user/month)
• You upgrade your plan in the middle of the month to a plan that costs ($19/user/month)

Grand Total = (10 users x $15 user/month x 0.5) + (10 user x $19 user/month x 0.5) = $75/month + $95/month = $170.00 / month

Billing Example #5 (Prorated, Downgrade Plan)

• You have 10 users in your account
• You are subscribed to a plan that costs ($19/user/month)
• You downgrade your plan in the middle of the month to a plan that costs ($15/user/month)

Grand Total = (10 users x $19 user/month x 0.5) + (10 user x $15 user/month x 0.5) = $95/month + $75/month = $170.00 / month

Billing Example #6 (Annual)

• You have 10 users in your account
• You are subscribed to a plan that costs ($150/user/year)

Grand Total = (10 users x $150 user/year) = $1,500 / year

Billing Example #7 (Annual, Prorated, Scale Up)

• You have 10 users in your account
• You are subscribed to a plan that costs ($150/user/year)
• You add 10 users in the middle of your annual billing cycle, bringing the total user count to 20 users.

Month	Charge	Description
0	$ 1,500	10 users x $150/user/year
6	$ 750	You add 10 users. 10 users x $150/user/year x 0.5 year
11	$ 3,000	Renewal for 20 users. 20 users x $150/user/year x 1 year.

Billing Example #8 (Annual, Prorated, Scale Down)

• You have 10 users in your account
• You are subscribed to a plan that costs ($150/user/year).
• You remove 5 users in the middle of your annual billing cycle, bringing the total user count to 5 users.

Month	Charge	Description
0	$1,500	10 users x $150/user/year
6	($375, credit)	You remove 5 users. 5 users x $150/user/year x 0.5 year x -1
11	$375	Renewal for 5 users. 5 users x $150/user/year x 1 year - $375, credit.