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Escalation Policies

​Escalation Policies define the rule set of how an Alert moves through a Team's on-call Schedule.
Escalation Policies are independent objects. The Team object is responsible for assigning itself a primary Schedule and an Escalation Policy.
The Escalation Policy Object
Property
Type
Description
name
string
The name of the escalation policy. (Required)
repeat
integer
The amount of times to repeat the escalation policy.
reassign_team_ids
string[]
An array of Team IDs this escalation reassigns to.
reassign_account_user_ids
string[]
An array of Account User IDs this escalation reassigns to.
team_ids
string[]
The team IDs currently using this escalation policy.
escalation_layers
​EscalationLayer[]
:account_id, :id, :prefix_id, :layer, :timeout, :timeout_unit, :color_hex
Create a Escalation Policy
POST https://api.pagertree.com/api/v4/escalation_policies
Allowed Parameters
def escalation_policy_params
  params.permit(
    :name,
    :repeat,
    reassign_team_ids: [],
    reassign_account_user_ids: [],
    escalation_layers_attributes: [
      :id,
      :layer,
      :timeout,
      :timeout_unit,
      :color_hex,
      :_destroy
    ]
  )
end
Required Parameters
name
Retrieve an Escalation Policies
GET https://api.pagertree.com/api/v4/escalation_policies/:id
Update an Escalation Policies
PUT https://api.pagertree.com/api/v4/escalation_policies/:id
Delete an Escalation Policies
DELETE https://api.pagertree.com/api/v4/escalation_policies/:id
List all Escalation Policies
GET https://api.pagertree.com/api/v4/escalation_policies

Property	Type	Description
name	string	The name of the escalation policy. (Required)
repeat	integer	The amount of times to repeat the escalation policy.
reassign_team_ids	string[]	An array of Team IDs this escalation reassigns to.
reassign_account_user_ids	string[]	An array of Account User IDs this escalation reassigns to.
team_ids	string[]	The team IDs currently using this escalation policy.
escalation_layers	EscalationLayer[]	:account_id, :id, :prefix_id, :layer, :timeout, :timeout_unit, :color_hex

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Last modified 11mo ago