Notifications
What is a Notification?
- Notifications represent a message that is sent to a account user via a channel (push, email, sms, voice, WhatsApp or Slack).
- Notifications are generated by alerts, broadcasts, and the PagerTree system.
- Notifications cannot be manually created.
Phone Notifications (SMS + Voice)
PagerTree uses the following numbers for sending sms and voice notifications:
- +1 (817) 592-8301
- +1 (817) 539-6888
- +1 (817) 592-6665
Download the PagerTree contact card (vCard) to add to your phone as a saved contact.
Special Note About Voice Notifications
- Voice notifications are only applicable to the alert open message.
- You will not receive voice notifications for alert timeouts, drops, broadcasts etc.
App Notifications (Push)
To receive push notifications you must:
- Download the Android / iOS app.
- Allow push notifications when prompted. Additionally on iOS allow critical notifications.
- Register your device.
- Ensure push notifications are enabled in your preferences.
Register Your Device
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Navigate to the My Settings page.
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Under the App Registrations section, click "Register this device".
Register Mobile Device
Bypass Do Not Disturb
Download the PagerTree contact card (vCard) to add to your phone as a saved contact and then follow the instructions below for Android or iPhone.
Bypass DnD Android
Android Contact
- Star the PagerTree Contact.
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Open the Contacts App.
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Tap the PagerTree contact.
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Star the PagerTree contact.
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- Enable Starred Contacts to Bypass DnD.
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Tap Settings.
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Tap Notifications.
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Tap Do not disturb.
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Tap Allow exceptions.
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For Calls from and Messages from select Favorite contacts only.
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Android App
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Tap Settings.
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Tap Notifications.
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Tap the PagerTree App.
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Tap the Alert Channel that needs to be customized.
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Toggle the Ignore Do not disturb setting to on.
Bypass DnD iPhone
iPhone Contact
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Launch the contacts app, find the PagerTree contact, and tap Edit.
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Scroll down until you see entries for Ringtone and Text Tone. Emergency bypass, can be set for each. Tap either Ringtone or Text Tone.
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At the top of menu there is the Emergency Bypass option. Toggle it on for each desired method of contact.
iPhone App
- During the installation of the iPhone app, when asked about critical alerts, click Allow.

Now all critical
urgency alerts in PagerTree will create a Critical Alert on your iPhone bypassing DnD and playing a loud audible sound.
Notification Persistence (Push)
When a user has persistent notifications, push notifications will be sent every 90 seconds up to 1 hour.
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Navigate to the My Settings Page.
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Scroll to the Other Settings section.
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Select the alert urgency that should have persistent notifications.
Persistent Notification Setting
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Click Update.
Custom Sounds (Push)
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Navigate to the My Settings Page.
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Scroll to the Other Settings section.
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Select the notification sound to be played.
Custom Notification Sound Setting
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Click Update.
Custom Sounds on Android
On Android customizing the notification sound can be done by going to the notification preferences and customizing the sound for the alert channel.
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Tap Settings
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Tap Notifications
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Tap the PagerTree App
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Tap the Alert Channel that needs to be customized
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Click the Sound section and select a sound
Custom Sound Files for Android
If you would like to download any of our sounds for installation, you can find them here:
- alert
- alien_long
- bike
- bugle
- cashregister
- classical
- climb_long
- cosmic
- echo_long
- fail
- falling
- gamelan
- incoming
- intermission
- magic
- mechanical
- pagertree
- persistent_long
- pianobar
- siren
- spacealarm
- tugboat
- updown_long
Custom Sounds on iPhone
Custom sounds on iPhones will automatically play, no extra configuration needed.