Reports
Reports can give you a "big picture" overview on how your users, teams, and company is performing.
- Start time - The start datetime to consider (inclusive).
- End time - The end datetime to consider (inclusive).
- Time zone - The time zone to report in.

Alerts Report
- Filter by Team - Filter by selected teams (leave blank for all).
- Group by - Options: urgency, status, source, team.
- Period - Unit of time bucket the x-axis.
- Total number of alerts
- Total number of alerts acknowledged
- Total number of alerts dropped
- A team's mean time to acknowledge

Teams Report
- Filter by Team - Filter by selected teams (leave blank for all).
- Total Time On-Call (total man days, overlapping events do not count twice).
- Total number of alerts the user was notified about.
- Total number of alerts the user acknowledged.
- Mean time to acknowledge.
- Total number of rejects.
- Total number of timeouts.

Users Report
- Filter by User - Filter by selected users (leave blank for all).

Notifications Report
- Group by - Options: channel, provider, status.
- Period - Unit of time bucket the x-axis.
Last modified 9mo ago