Stakeholders
Last updated
Last updated
Stakeholders are groups of account users and email address who have "interest" in alerts, but might not necessarily need to be in an on-call rotation. Stakeholders are "attached" to alerts.
| Object | Description | Applicable Notification Channels |
|---|---|---|
Stakeholders subscribe to a set of "interested events". Based on which events the stakeholder group is subscribed to determines when the stakeholder group will be notified of the alert it has been attached to.
| Event Name | Description |
|---|---|
Stakeholders can be manually attached to an alert via the alert form.
Navigate to the alert form.
Click the Show advanced options button.
You can now select the stakeholders to attach to this alert.
Stakeholders can be attached to all alerts sent to a team. Add the stakeholders to a team via the stakeholder or team form.
Stakeholders can be attached to alerts matching conditions using the stakeholder router action. Please see the router documentation for full details.
Account Users
Any account user in your account. Useful if the stakeholder wants notifications on channels besides email.
push, email, sms, slack
Useful for distributions groups or emails of persons that are not part of your PagerTree account.
alert.assigned
When an alert is assigned to a team.
alert.acknowledged
When an alert is acknowledged by an account user.
alert.resolved
When an alert is resolved by a user or an integration.
alert.dropped
When an alert status is changed to dropped.
