PagerTree Blog

Ruby on Rails Cheat Sheet

Ruby on Rails Cheat Sheet - A quick reference guide to common ruby on rails commands and usage.

PagerTree Forms Integration

Host a publicly available form where customers or associates can input alerts outside the PagerTree ecosystem!

Public Team Calendars

Share a team's on-call calendar with the rest of the world!

More Chatbots - Slack, Mattermost, Microsoft Teams, and Google Chat

We've just added even more chatbots for PagerTree. Connect Slack, Mattermost, Microsoft Teams, and Google chat to PagerTree and get the most out of your on-call rotation!

Schedule Rotations

Learn how schedule rotations make it easy to rotate a list of users that need to go on-call for 24/7 support.

Maintenance Windows

Learn how maintenance windows make it easy to suppress alerts from integrations during specific times.

Docker Commands Cheat Sheet

Docker Commands - A quick reference guide to Docker CLI commands used on a daily basis: usage, examples, snippets and links.

Slack Channel Stakeholder Notifications

Use the Email to Slack integration to keep an entire stakeholder channel up to date during on-going incidents.

PagerTree Stakeholder Notifications

With stakeholder notifications is easy to keep executives, product managers, or other individuals informed during ongoing incidents

Broadcast Response - Mass Notification

Global mass notifications for business made simple, fast, and reliable. Get notifications via Push, E-mail, SMS, and Slack. Add attachments and response options for two-way communication.

A Customer Centric Approach to Incident Response

Your incident response is critical to your customers. How you manage the experience can be the difference between a loyal or churned customer.

What is MTTR? Critical Incident Recovery Metrics to Reduce Downtime

Learn the definition of MTTR (Mean Time to Resolution), MTTA (Mean Time to Acknowledge), and MTBF (Mean Time Between Failures) and their importance.

Prioritize Incident Notifications

Learn how to design smart notifications using PagerTree's notification rules. See why incident urgency matters.

Notification Rules

Learn how notification rules give users the flexibility to be alerted via different channels when configured conditions are met.

PagerTree Live Call Routing

Route incoming phone calls to the right person with the on-call schedules and escalation policies you already use. Add real-time conversations to your support workflow!

PagerTree Single Sign-On and iCal Integration

PagerTree now supports SSO (Azure, Google, Okta, OneLogin, PingIdentity, & SAML 2.0) and iCal (Google Calendar, Outlook, Mac Calendar).

3 Reasons to Ditch Flat On-Call Structures For Escalation Layers

Does your team suffer from flat on-call structures? Do you get blasted with notifications every outage? Find out how to fix flat on-call!

The Science of On-Call

Over the past decade, multiple scientific studies have confirmed what we in DevOps have known for ages, being on-call is a pain! But just how bad is it?

Serverless Tools and Best Practices

Learn by example in this tutorial creating a serverless slack command using Node.js and Up. Learn best practices for developing serverless applications.

Serverless Costs

Learn about the hidden costs of serverless, and how to perform a cost analysis to understand the total cost of a serverless application.

Serverless Scales

Learn how serverless architectures scale and handle high availability. Compare serverless architectures to classic N-tier architectures.

What is Serverless?

Discover what serverless technology is, what it is not, and some of the pros & cons of a serverless architecture.

Prometheus Monitoring Tutorial [Updated Jan 3, 2019]

A simple 10 minute tutorial to setup a Prometheus monitoring stack. Create a Docker stack that includes Prometheus, Grafana, and AlertManager with a PagerTree integration.

Holiday On-Call Schedules

The holiday season has just begun. Learn how your team can adequately be prepared to handle 24/7 support using PagerTree's on-call schedules!

Delivery Notifications

Today we are enhancing PagerTree with the addition of delivery notifications for email, SMS, voice and push notifications!

Mobile Incident Management App

PagerTree offers a mobile incident management app for iPhone and Android with push notifications anywhere there is cellular service or Wi-Fi.

How PagerTree Was Born

PagerTree was built by engineers, for engineers. Find out what problems PagerTree solves and how it came to be.

Can You Afford A 15 Minute Outage?

IT outages can cost you money, productivity, and reputation. Its not if, but when and how you respond that matters. So are you ready?

5 Signs You Need Better On-Call Schedule Management

Your team is responsible for 24/7 production applications, and you've implemented an on-call strategy but its not working. Its likely time you upgrade.