Email

Send emails to PagerTree to create alerts. Connects with most devops and monitoring tools.

Company	Estimated Time	Vendor Docs	Open Source
PagerTree LLC	1 minute		v3.rb

What is the Email Integration?

The email integration is an email inbox provided by PagerTree that will create alerts when an email is received.

If your tool is not listed on our integrations page, the email integration is a great choice to use as an integration point since most tools support sending emails for alerts and alarms.

If you need to alias your email address to something more memorable (ex: [email protected]), make sure to check out the Custom Email Address section below.

How It Works

• When an email is received, an alert is created in PagerTree automatically.

Integration Walkthrough

In this integration tutorial we will show you how to create an email integration PagerTree. The estimated time for this integration is 1 minute. We assume that you already have a PagerTree account setup.

In PagerTree

1. Create the integration by clicking the Email logo.

2. Copy the Endpoint URL. For the email integration this should be an email address (ex: [email protected])

Test the Integration

1. In any email client, compose a new email

2. In the email, enter in the following:

   1. To - Paste the PagerTree Endpoint URL you copied

   2. Subject - Something descriptive

   3. Body - Some more details on the issue

3. Click Send

   

   Send an email to the PagerTree email endpoint.

You have successfully completed the Email Integration.

Integration Options

Option	Description	Default
Allow Spam	Should PagerTree allow emails that have been marked as spam?	False
Dedup Threads	Should PagerTree ignore replies to emails (so you don't get alerts for "RE: RE: RE: ..."?	True
Sanitize Level	The level we should sanitize incoming emails. Please see sanitize docs for full details. "Relaxed 2" will strip out inline style tags from Microsoft Outlook.	Relaxed

Custom Email Address

Many customers have expressed the need for a custom email address (ex: [email protected]). This can easily be achieved using either forwarding rules or distribution groups. The setup process is different per vendor (Gmail, Outlook, ect) but the concepts are the same. In each case this allows emails to go from [email protected] -> a+<integration email>@alerts.pagertree.com.

Forwarding Rules

1. In your email client, create a forwarding rule to send emails from your alias address to the PagerTree address.

Example of a forwarding address in Gmail

Distribution Group

1. Create a distribution group and add the PagerTree email address as member of the group.

Remember, if the members of the group are those people going on-call, it might make sense that the PagerTree email is the only member of the group.