Dynatrace

Company	Estimated Time	Vendor Docs	Open Source
Dynatrace	5 minutes	view	v3.rb

What is Dynatrace?

Dynatrace is a software intelligence platform that provides monitoring and analytics for applications, infrastructure, and user experience. It helps organizations optimize their digital performance and resolve issues quickly.

How It Works

Dynatrace triggers user-defined problem notifications when problems are detected.

• When a problem notification is OPEN in Dynatrace, an alert is created in PagerTree automatically.
• When the problem notification is RESOLVED in Dynatrace, the alert is resolved in PagerTree automatically.

Integration Walkthrough

In this integration tutorial we will show you how to send problem notifications from Dynatrace into PagerTree. The estimated time for this integration is 5 minutes. We assume that you already have a PagerTree and Dynatrace account setup.

In PagerTree

1. Create the integration by clicking the Dynatrace logo.
2. Copy the Endpoint URL

In Dynatrace

1. Go to Settings > Integration > Problem notifications.
2. Select Add notification.
3. Select Custom integration from the available notification types.
4. Configure the webhook settings:
   • Display Name: Enter a name for the integration (e.g., "PagerTree").
   • Webhook URL: Paste the PagerTree Endpoint URL you copied.
   • Custom Payload: Use the following JSON template:

{
    "ImpactedEntities": {ImpactedEntities},
    "ImpactedEntity": "{ImpactedEntity}",
    "PID": "{PID}",
    "ProblemDetailsHTML": "{ProblemDetailsHTML}",
    "ProblemDetailsJSON": {ProblemDetailsJSON},
    "ProblemID": "{ProblemID}",
    "ProblemImpact": "{ProblemImpact}",
    "ProblemTitle": "{ProblemTitle}",
    "Problem URL": "{ProblemURL}",
    "State": "{State}",
    "Tags": "{Tags}"
}

5. Select Send test notification to make sure your webhook integration is working.
6. Save changes.

tip

Payload variables are documented in the Dynatrace documentation under the WebHookNotification object.

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You have successfully completed the Dynatrace Integration.

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