LogicMonitor

Connect your Logic Monitor alerts to PagerTree.

Company	Estimated Time	Vendor Docs	Open Source
LogicMonitor Inc.	5 minutes	view	v3.rb

What is LogicMonitor?

LogicMonitor provides IT observability and monitoring for physical, virtual, and cloud-based IT infrastructures

How It Works

LogicMonitor triggers alerts when alerting rule conditions are met.

• When LogicMonitor sends PagerTree an alert with ("alertstatus"=== "active" || "alertstatus" === "test"), an alert is created in PagerTree automatically.

• When LogicMonitor sends PagerTree an alert with ("alertstatus"=== "ack"), the alert is acknowledged in PagerTree automatically.

• When LogicMonitor sends PagerTree an alert with ("alertstatus"=== "clear"), the alert is resolved in PagerTree automatically.

Additionally, PagerTree can automatically acknowledge alerts in LogicMonitor to keep your data in sync. Please see the Alert Sync section below.

Integration Walkthrough

In this integration tutorial we will show you how to send notifications from LogicMonitor into PagerTree. The estimated time for this integration is 5 minutes. We assume that you already have a PagerTree and LogicMonitor account setup and generally understand how to create alerting rules.

In PagerTree

1. Create the integration by clicking the LogicMonitor logo.

2. Copy the Endpoint URL.

In LogicMonitor

1. Create a Custom HTTP Delivery (Settings -> Integrations -> Click "Add" -> Custom HTTP Delivery)

2. In the form, select all of the following:

   1. Use the same URL and data to notify on various alert activities

   2. Events - New Alerts, Cleared

   3. HTTP Method - POST

   4. URL - Select HTTPS. Paste the PagerTree Endpoint URL you copied (and remove https:// if needed).

   5. Alert Data

      1. Raw

      2. Format - JSON

      3. Use the template below

logic_monitor_template.json

{
  "service": "##SERVICE##",
  "alertid": "##ALERTID##",
  "alerttype": "##ALERTTYPE##",
  "alertstatus": "##ALERTSTATUS##",
  "level": "##LEVEL##",
  "host": "##HOST##",
  "datasource": "##DATASOURCE##",
  "eventsource": "##EVENTSOURCE##",
  "batchjob": "##BATCHJOB##",
  "group": "##GROUP##",
  "datapoint": "##DATAPOINT##",
  "start": "##START##",
  "finish": "##FINISH##",
  "duration": "##DURATION##",
  "value": "##VALUE##",
  "threshold": "##THRESHOLD##",
  "userdata": "##USERDATA##",
  "cmdline": "##CMDLINE##",
  "exitCode": "##EXITCODE##",
  "stdout": "##STDOUT##",
  "stderr": "##STDERR##",
  "agent": "##AGENT_DESCRIPTION##",
  "checkpoint": "##CHECKPOINT##",
  "datapointdesc": "##DPDESCRIPTION##",
  "hostdesc": "##HOSTDESCRIPTION##",
  "hostinfo": "##system.sysinfo##",
  "hostips": "##system.ips##",
  "hosturl": "##DEVICEURL##",
  "instance": "##INSTANCE##",
  "dsidesc": "##DSIDESCRIPTION##",
  "batchdesc": "##BJDESCRIPTION##",
  "dsdesc": "##DSDESCRIPTION##",
  "eventmsg": "##LIMITEDMESSAGE##",
  "eventlogmsg": "##MESSAGE##",
  "eventcode": "##EVENTCODE##",
  "eventtype": "##TYPE##",
  "eventuser": "##USER##",
  "eventlogfile": "##LOGFILE##",
  "eventsource": "##SOURCENAME##",
  "servicedetail": "##DETAIL##",
  "serviceurl": "##URL##",
  "servicegroup": "##SERVICEGROUP##",
  "date": "##DATE##",
  "clearvalue": "##CLEARVALUE##",
  "hostname": "##system.hostname##",
  "internalid": "##INTERNALID##"
}

You have successfully completed the LogicMonitor integration.

Alert Sync

PagerTree can automatically acknowledge alerts in LogicMonitor when they are acknowledged in PagerTree.

1. Create an LMv1 Token in Logic Monitor, make sure to save your Access ID & Key.
2. In PagerTree, edit the integration and provide the following:

   1. Acknowledge In Logic Monitor - Enabled

   2. Logic Monitor Account Name - Your Logic Monitor account name. (ex: https://account_name.logicmonitor.com)

   3. Logic Monitor Access ID - Logic Monitor Access ID

   4. Logic Monitor Access Key - Logic Monitor Access Key

3. Click Update.

Now, when an alert is acknowledged in PagerTree, it will automatically also be acknowledged in LogicMonitor.

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