SolarWinds Integration Guide

SolarWinds Integration

SolarWinds gives you the tools to monitor your applications and environment through a single web console.

How SolarWinds users benefit from PagerTree

SolarWinds triggers user defined alerts when (configured) network events occur. PagerTree acts as the dispatcher for these alerts, determining the right people to notify based on on-call schedules. PagerTree notifies them via email, sms, voice, and/or push notifications until the alert is acknowledged or closed.

Functionality of Integration

The SolarWinds integration is one-way, meaning:

• When an alert in SolarWinds is triggered, an alert is created in PagerTree automatically.
• When an alert in SolarWinds is reset, the alert is resolved in PagerTree automatically.

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Tutorial Overview

In this integration tutorial we will show you how to send alerts from SolarWinds into PagerTree. The estimated time for this integration is 10 minutes. We assume that you already have a PagerTree account and SolarWinds installation setup.

In PagerTree

1. From the integrations page, click the New Integration” button
2. Click the logo of the Type of integration you want to create
3. In the “Create Integration” form, fill out the following:
   1. Name of the Integration.
   2. Select an appropriate Urgency for when this integration is triggered
   3. Select the Team this alert will be assigned to
   4. Any additional options requested by the integration
4. Click Create
5. Copy the Endpoint URL

In SolarWinds

1. Navigate to Alerts & Activity -> Alerts.
2. In the upper right hand corner, click the Manage Alerts button to go to the Alert Manager.
3. In Alert Manager click Add New Alert
4. In the Add New Alert Wizard
   1. Properties
      1. Name of the alert definition - An appropriate name (e.g. High CPU)
      2. Choose the severity of the alert. (PagerTree automatically maps the SolarWinds severity to the PagerTree urgency)
      3. Click Next
   2. Trigger Condition
      1. Select conditions that will trigger an alert (create an alert)
      2. Click Next
   3. Reset Condition
      1. Select conditions that will reset and alert (resolve and alert)
      2. Click Next
   4. Time of Day
      1. Select time of day conditions (if only applicable during certain times)
      2. Click Next
   5. Trigger Action
      1. Message - Create an appropriate message (this will be displayed in the title of the alert created in PagerTree)
      2. Trigger Actions
         1. Click Add Action
         2. Select the Send a GET or POST Request to a Web Server option, then click Configure Action.
            1. Name of action - An appropriate name (e.g. PagerTree Trigger Action)
            2. Under HTTP request settings:
               1. Paste the PagerTree Endpoint URL you copied for the URL
               2. Select Use HTTP/S POST
               3. Body to POST - paste the following:
               4. Click Add Action
         3. Click Next
      3. Reset Action
         1. Click Add Action
         2. Select the Send a GET or POST Request to a Web Server option, then click Configure Action.
            1. Name of action - An appropriate name (e.g. PagerTree Reset Action)
            2. Under HTTP request settings:
               1. Paste the PagerTree Endpoint URL you copied for the URL
               2. Select Use HTTP/S POST
               3. Body to POST - paste the following: ```
               4. Click Add Action
         3. Click Next
      4. Summary
         1. Review all configuration details and if correct, click Submit

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You have successfully completed the SolarWinds Integration. Now when SolarWinds creates an alert, PagerTree will create an alert and route it to the correct team member that is on-call. If you have any questions please contact support@pagertree.com

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