Overview

The reports page is a great way to get a high-level overview on how your users, teams, and overall company is performing in respect to alert response and resolution.

The reports page has 3 filters, namely:

  • Report Type
  • Start Date
  • End Date

Report filters

Each report will show the alerts included in a table below the graph. Click on the graph to drill down to specific alerts. Alerts Drill Down Table

You can also export the data by clicking the Export Data button. Export Data Button

Alerts Over Time

The alerts over time report is a great way to show a timeline of alert history. It can help identify when larger events happened (e.g. system outages or major deployments). Alerts Over Time Report

Users Time On-Call

The Time On-Call report is especially useful to see how often someone has been on-call, or will be on-call. This report should be used as a signal if one user is on-call too much, and if others could help bear the load of on-call.

The target for this report should be to distribute on-call days equally.

User Time On-Call Report

Alerts By Day

The alerts by day report is an easy way to identify which days most alerts occur on. You can use this report to retrospect events that happen on certain days (e.g. deployments) or forecast support. Alerts By Day Report

Alerts By Source

The alerts by source report is an easy way to identify which user or integration is creating most alerts. Alerts By Source Report

Alerts By Status

The alerts by status report gives an overview into the state of alerts as a whole. The desired result is the entire graph showing resolved.

Alerts By Status Report

Alerts By Urgency

The alerts by urgency report gives an overview to the priority of alerts being created. Optimally you would want the following distribution of urgencies: low > medium > high > critical.

Alerts By Urgency Report