The reports page has 3 filters, namely:
- Report Type
- Start Date
- End Date
Each report will show the alerts included in a table below the graph. Click on the graph to drill down to specific alerts.
You can also export the data by clicking the Export Data button.
The alerts over time report is a great way to show a timeline of alert history. It can help identify when larger events happened (e.g. system outages or major deployments).
The Time On-Call report is especially useful to see how often someone has been on-call, or will be on-call. This report should be used as a signal if one user is on-call too much, and if others could help bear the load of on-call.
The target for this report should be to distribute on-call days equally.
The alerts by day report is an easy way to identify which days most alerts occur on. You can use this report to retrospect events that happen on certain days (e.g. deployments) or forecast support.
The alerts by source report is an easy way to identify which user or integration is creating most alerts.
The alerts by status report gives an overview into the state of alerts as a whole. The desired result is the entire graph showing
The alerts by urgency report gives an overview to the priority of alerts being created. Optimally you would want the following distribution of urgencies: low > medium > high > critical.